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McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business with more than 1400 restaurants and 175,000 employees.
We are proud of our people who are at the heart of everything we do. We embrace diversity and are committed to creating a safe, respectful, and inclusive culture that means people can be their best authentic selves in our restaurants, which helps us to better serve our customers.
The Trainee Business Manager is the first step on the journey to leading and inspiring teams, within one of our £multi-million restaurants. From the minute you join us, our values will guide how you lead our people on the shop floor and shape the experiences you provide our customers.
Company vision and culture
Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Ireland's best-loved restaurant company.
Our values drive our culture and shape our beliefs, our priorities, and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
- Serve: We put our customers and our people first
- Inclusion: We open our doors to everyone
- Integrity: We do the right thing
- Community: We are good neighbours
- Family: We get better together
The role
This accelerated training programme is the first step on the journey to leading and inspiring teams, within one of our restaurants. When you move through the initial training stage, you will be promoted through managerial roles. From there, your journey could take you to Business Manager and beyond!
Over the course of the first nine months, you’ll learn how our values shape our business from the ground up working on the floor alongside all levels of our employees. The hands-on experience you will gain from working in our kitchens, service areas, customer areas and our drive-thru will give you the confidence to make your impact across each of our day parts.
We want our customers and our people to feel valued and always appreciated, and you will help us achieve that as you gain momentum, and take responsibility, of shifts and our key systems and processes. Your passion for doing the right thing for our people and our customers will have you fired up by the idea of running your own successful business!
What will be expected of me when I have completed my initial training?
- Role model customer focused behaviours
- Display correct behaviours to create a safe, respectful, and inclusive workplace
- Act with integrity, honesty, and in line with our McDonald’s values
- Display leadership by coaching the team and providing them feedback and development opportunities
- Work with the wider management team to implement strategies to improve the business on sales and profitability
- Analyse trends inside and outside of the restaurants that can impact the business
What team will I be a part of?
You’ll work together with all levels of the restaurant team and managers of all levels who will support you on your intensive learning journey.
What background do I need to have?
- This fast-paced programme is open to people with at least two years' experience of leading/ managing teams, both in and out of the sector, and graduates.
- You are someone who inspires and motivates others with your ambition and hands on approach to learning. Someone who will use their energy and determination to succeed together as a team!
- Throughout your journey, we will give you the training, knowledge, and tools to further develop your skills to make you feel truly confident. You will be learning a lot and you’ll be required to apply what you have learnt to lead by example and be effective in leading our teams.
- Every day in McDonald’s is different and to complete the training period, you will need determination and to give maximum effort across every task. Our teams are well adapted to our ever-changing business and customer needs, being open to change is a value that will help you to lead them through any challenge you face as a team.
This position is full time and includes shift work which includes weekdays, weekends, mornings, and evenings.
Rewards and benefits
Holiday pay, Service awards, Enrolment in Pension scheme, Private Health care package.
1000’s of discounts available covering Travel, Sports and Leisure, Health and Beauty, Fashion, Books and Entertainment, Wellbeing, Utilities, Groceries and Food and much more.
