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  4. CRM Internship (Dior) London 2024
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The CRM Intern will support the team with operational tasks primarily related to the Loyalty Program, with a focus on related logistics and Customer Services support. There will also be ad hoc opportunities to gain experience in client communications.

The internship will suit someone who has a strong interest in operational tasks and problem-solving, has hands-on experience of operational tasks using a combination of tech platforms and excel documents, and good knowledge of a luxury client experience. They will require great attention to detail and organisational skills, good communication and collaboration skills, as there will be interaction with other departments. Most importantly, they’ll be passionate about gaining hands-on experience of CRM and delivering an exceptional client experience in an iconic luxury beauty brand.

Main responsibilities

Support the running of the Loyalty Program

  • Support CRM team with client requests relating to Loyalty Program.
  • Support on loyalty-related projects to improve the client experience.
  • Assist with loyalty stock inventory, orders and checking deliveries to clients and stores.

Communications

  • Assist with building email and clientelling communications on Adobe Campaign where required.
  • Provide ad hoc support for updating Loyalty Program triggered email creatives with assets provided by Central team.

Reporting

  • Assist with KPI reporting on Loyalty Program
  • Competitor and market trend analysis (monthly / ad hoc)
  • Campaign reporting (ad hoc)

About you

Key Competencies/Technical Skills

  • Highly competent in MS Office suite (Excel, PowerPoint, Word)
  • Adept at learning and using new technical tools
  • Client-centric, customer services / retail experience
  • Experience with Adobe Campaign desirable but not mandatory
  • Analytical mindset

Profile

  • Strong experience in operational tasks (logistics, client relations) and excel
  • Demonstrable knowledge of luxury industry, interest in CRM
  • Highly organised and solution-oriented, with exceptional eye for detail
  • Adaptable, resilient
  • Strong numeracy and analytical skills
  • Previous experience in CRM desirable, but not mandatory
  • English mother tongue