At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Role purpose
In this role, you will be a key part of the Deliver Customer Service Digital Transformation Team as part of the MEDTECH organization. This role will involve translating data and trends into valuable insights and action plans, aimed improving our Customer Experience. You will have the opportunity to identify process efficiencies to ensure delivery of our products right first time, on time. Through new and innovative ideas, you will help the business further understand the needs of our Customers.
Key areas of responsibility
- Work with the Digital Transformation team and sharing metrics to drive our continuous improvement agenda.
- Assist in the creation of an analytical dashboards (PowerBi), identifying any gaps in processes and driving improvement activities to close them.
- Support order automation projects & promote self-service adoption through J&Js internal and external digital platforms.
- Work to ensure optimized interaction between J&J and our Customers by helping to implement processes which will improve the customer journey.
- Support the analytics and organisation of Customer data to help predict future needs. Collect, track, and analyze customer feedback to suggest improvements internally.
- Become pivotal in the organization of the CS department by driving CREDO actions across the team (Monthly Blog, Wins of the Week, individual metrics, etc.)
This job description is not an exhaustive list of all the job holders responsibilities.
Skills required
- Positive mindset and winning spirit
- Excellent communication skills, both verbal and written
- A self-motivated, committed team player
- Strong decision-making ability
- Analytical skills and good attention to detail
- Problem-solving aptitude
Qualifications
- Studying for a business-related degree
- 2 years of degree level study completed by the time of placement.
- A minimum of 2:1 achieved in the first year of study.
- Proficient in Microsoft packages
- Positively support LEAN, 6S, process excellence / improvements.
- Customer focused & goal orientated
- Takes personal responsibility for decisions and delivering results
- Willingness to travel, and attend meetings as required.
Who are we looking for?
- The ability to influence through effective communication
- A Growth Mindset
- Patient centric approach
- Ability to navigate digital technology and utilise data analytics
- The capacity for hard work and dedication to ensure a customer-centric approach
DE&I Statement
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
