Are you driven by data and passionate about insights? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions.
We operate in 90 different markets and have 17 different teams conducting different areas of research within the UK. Customer Experience (CX) are the global leader in providing end to end CX programmes helping the world’s best-known brands understand get closer to their customers.
We are a dynamic team of experts working with clients in an active and fast-developing market. With an enviable client list, award winning programmes and industry recognised leaders we are driving change both in Ipsos and the wider CX world. We have a vibrant mix of sectors including (but not limited to) Telco, Retail & Fashion, Hotels & Hospitality, Auto and Financial Services.
The role
The Client Service team holds the overall relationships with clients across our accounts. From day one, you’ll be working on live projects for some of our clients across a variety of industry sectors. You will gain exposure to a variety of research approaches - quantitative, ad hoc and tracking studies and qualitative, – building research skills whilst also working alongside CX experts delivering in a variety of ways from reports, presentations to data delivery platforms and dashboards.
Supported by your manager & team, your role will cover:
- The end-to-end project life cycle: taking client briefs, working through timelines and costings, questionnaire development, fieldwork management, quality control, and developing insights. The role is mostly quantitative but there is opportunity to work on qualitative and professional services work too.
- Working with CX platforms: contribute to platform dashboard design, training materials and user engagements.
- Analysis and reporting: produce written and visual reports, helping us think about how we can deliver our conclusions and insights in an engaging and creative way; attend and contribute to client presentations.
- Contribute to overall account success by taking part in quarterly reviews, understanding how projects work financially and shadowing others responding to briefs.
- Engaging with the latest in CX research and management thinking. Exploring data across a variety of surveys to build on client knowledge and extending the value of their CX platforms.
About you
We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore, we are looking for:
- A passion for understanding customer behaviour and creating the ideal customer experience.
- A natural curiosity about the world we live in and an intrigue for human behaviour.
- Strong organisational skills and attention to detail, with a commitment to accuracy and integrity in every task.
- Effective communication and storytelling skills, including the ability to derive actionable insights from data and present them in a clear and engaging way for diverse audiences.
- Commercial awareness and client-focused mindset, with a genuine passion in understanding client needs and delivering impactful, value-driven solutions.
- Independent, self-starter. You stay cool under pressure and contribute to our very positive office culture!
- Proactive, you put yourself forward and you embrace collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
- A focus on self-awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
- An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.
Desirable
- Ability and/or desire to work with survey data/evidence.
Along with
- The unrestricted right to work in the UK
Why Ipsos
Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top researcher. Benefitting from extensive, best-in-class training covering technical, research, personal, and client-focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation.
After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.
Benefits
- 25 days’ holiday that increases to 30 days over time, plus an extra day off for your birthday
- Industry-leading Graduate Programme to kickstart your career with top training and development opportunities
- Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events
- Interest-free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career
- Work abroad for up to 6 weeks within a rolling 12-month period (subject to relevant Right to Work requirements)
- Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support
- Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others
- Company paid Curiosity & ESG Days
- Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace
Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in-person assessment centre at our London office during February and we're looking for candidates to start on the 17th March.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.
