We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We were also named the UK’s Best Big Company to work for in 2024. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We have over 3.8 million live customer policies, but we know there’s an even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
Programme overview
The Commercial, Digital, and Marketing department at Hastings Direct plays a pivotal role in driving the company’s growth and innovation. The department is responsible for managing the end-to-end customer journey, from acquisition to renewal, through cutting-edge digital platforms and effective commercial strategies. With a strong focus on customer needs, the team continuously refines customer experiences, addressing feedback to enhance clarity, navigation, and customer trust. This department is integral to Hastings Direct’s mission of being Britain’s best digital insurer.
This two-year programme is designed to attract our future Hastings leaders, spanning the breadth of our commercial and digital department, allowing you to gain hands-on experience. The programme is made up of three rotations. One of your rotations will be in a digital role, where you will support with optimising our digital journeys which are used by millions of customers each year. You will also spend one of your rotations in a commercial role, where you will experience business cases and help deliver initiatives. Your final rotation could be within the following areas:
- Marketing
- Operations
- Product
- Proposition
- Claims
- And more...
Your leaders will work with you to understand which of these teams would best complement your programme & overall development.
Throughout your placement you will be supported by your team and programme leads, who will offer you leadership development and business acumen coaching. You will also undertake formal training to increase your awareness of the company, industry and regulatory requirements.
Requirements
- University degree of at least a 2:1, pending in 2025 or achieved in the last 2 years, within any subject.
- Hungry for knowledge, curious and innovative
- An independent thinker; confident to constructively challenge and influence the status quo
- Works well with others as a team player
- Excellent communicator with strong organisational ability
- Considers commercial impact in all decision making and outcomes
- Experience with Microsoft Excel or similar numerical analysis tools
- Experience in a customer-service role is desirable but not essential
Next steps
- 6th Jan 2025 Applications will open. Please upload your CV and answer some basic compliance questions. Upon submission, you will receive a web link via email to begin some short online assessments.
- 9th Feb 2025 Applications will close, and all assessments must be completed.
- 13th Feb 2025 If successful, you’ll then need to complete a role suitability practical test or video interview. You’ll receive a new web link for this.
- 23rd Feb 2025 Closing date for the role suitability practical test or video interview.
- 13th Mar 2025 If successful, you will be notified and invited to an in-person assessment centre.
- 1st – 3rd Apr 2025 The in-person Assessment Centres will be held in Leicester between the specified dates.
- 4th – 10th Apr 2025 Feedback and Job Offers will be made to assessment centre attendees.
- 15th Sep 2025 Your graduate journey as a colleague at Hastings Direct will begin.
Benefits
When you join Hastings Direct, you’ll be making a real contribution to our success. You deserve to share in that success, so alongside a competitive salary, which grows as you progress through your graduate scheme, we offer a benefits package that recognises and rewards your part in our growth.
- Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. You will be required to be working in our Bexhill/London office at least 8 times a month.
- Competitive Bonus Scheme (subject to company and personal performance)
- Healthcare cash plan
- Pension matched up to 10%
- Free Mortgage Advice
- Access to the Thrive mental health app
- Colleague assistance programme
- 25 days annual leave and social events throughout the year
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
