We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
The role
This individual will work as a member of the Central Service team reporting to the Manager of Central Services. The role will work closely in alliance with the Underwriting Support team, Process Ownership function and others within International business to ensure Underwriting support needs are met. The individual will ensure timely and accurate capture of risk information in our core underwriting systems. The team supports multiple lines of business within International and therefore prioritisation, planning, stakeholder management and flexibility across products will be critical to success in this role. As a part of this team you will act as subject matter experts in the capture of data in our underwriting systems.
Responsibilities
- Act as a subject matter expert for the Central team for your line of business to share product specific updates and changes with the team
- Become proficient and take the lead in the knowledge of underwriting systems, processes and procedures and future improvements
- Review and enter new Underwriting submissions into internal GLASS system and manage any pre-modelling requests with Aggregation Team
- Timely and efficient processing of policy slip data into Underwriting systems within agreed business month end SLA
- Managing policy endorsement adjustments on internal Underwriting systems within agreed business SLA
- Act on DQ Pro and other business exception reports in a timely manner to ensure accurate risk details are maintained on Underwriting Systems
- Ensure that the monthly, quarterly and year-end business timetable is adhered to, ensuring effective communication with other departments and support all internal and external reporting deadlines
- File risk information and manage workflows on the document repository within the designated timeframe, to ensure a complete and accurate audit trail of all substantive business activity. This includes account system updates for quotes, close & declines
- Managing Quality Control and Contract Certainty queries and liaising with Underwriting Support on these
- Support the continuous improvement of processes by identifying opportunities and supporting route cause problem solving activity
- Participation in IT enhancements and upgrades for Underwriting systems
- Other ad hoc tasks aligned to International Operations
Experience and skills
- Strong organisational skills with the ability to handle a variety of duties within a timely and accurate manner
- Self-motivated and mature approach, with ability to take initiative to work alone but also work collaboratively and contribute to the culture as part of a small team
- Keen to develop skills through training & further learning
- A good example and advocate of the Hartford behaviours
- A good level of numeracy & analytical skills
- Detail oriented with ability to manage data, highlight potential issues and work with the team to resolve.
- Keen interest in current affairs in the world around us
- Good knowledge of Microsoft Office (Excel, Word & Outlook)
