We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
We are seeking a dedicated Trainee Casualty Claims Adjuster to join our dynamic team in our Tamworth office. In this role, you will play a crucial part in investigating insurance claims and determining the extent of liability on behalf of our clients. Your expertise will help us deliver exceptional service and maintain our reputation for excellence.
This is an exciting opportunity for an individual with no prior experience to launch a rewarding claims career with us!
How you'll make an impact
- Conduct liability enquiries using various methods such as phone, correspondence, and field visits, in line with the Adjuster’s Manual
- Assess and evaluate claims by gathering relevant evidence and adjusting reserves according to our realistic reserving philosophy
- Clearly articulate decisions on liability and negotiate settlements within your authority level
- Provide prompt, courteous, and clear responses to all written and phone enquiries
- Regularly review claims using our diary system to ensure accurate reserves and timely closure
- Foster strong relationships with clients by delivering friendly and efficient service
- Collaborate with and manage solicitors to ensure cases are handled effectively
About you
- Excellent communication skills, with the ability to convey information clearly and logically
- Strong customer service skills to ensure a positive experience throughout the claims process
- Strong presentation skills, with the confidence to prepare and present claims effectively
- Ability to build and maintain relationships with clients, carriers, and brokers through active listening and adherence to their priorities and service instructions
- Empathy and composure when handling sensitive customer interactions
- Willingness to learn and progress in the field of claims handling
- GCSEs or equivalent, including English and Maths
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
