Real Estate Account Executive London 2024

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

To act as an Account Executive in the best interests of the company. This role will be responsible for servicing accounts in an efficient manner. Servicing Real Estate accounts for AJG clients in an efficient manner within the renewals lifecycle process. Supports the Associate Directors, Senior Account Executives, Producers and Brokers, meeting client demands and needs in order to achieve optimum profitable renewal retention rate and growth.

How you'll make an impact

• Assist in renewal process, preparation of submission and the gathering of information
• Obtain renewal terms for customers and identify potential alternative quotations before producing presentations for account managers to discuss with customers
• Prepare documentation for existing customers in relation to renewals and mid-term adjustments in partnership with management
• Follow up on new and existing renewal business quotations and lend support to Brokers
• Ensure all customer details are recorded accurately and entered onto system in a timely fashion
• Under supervision, prepare renewal closings from renewal meeting minutes and ensure cover bound by renewal date
• Assist in the RFP process as directed by senior team members
• Deal with Insurer queries in relation to customer policies
• Assist with customer queries relating to existing policies and liaise with insurers regarding potential changes and new terms for policies
• Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
• Secure delivery of policy documentation from Insurers and check prior to approval and release by Account Executive
• Manage accounts and process payments by deliverable dates
• Deal with account queries and credit control matters, ensuring they are resolved efficiently and any concerns are raised
• Deal with general account queries, and ensure that they are resolved efficiently
• Perform miscellaneous office duties in support of account servicing
• Manage own workload in order to effectively service the client relationship and ensure placements are completed within client deadlines
• Comply with AJG Professional Standards Manual in accordance with statutory requirements for the role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly

About you

• Knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, classes of insurance including underlying legal principles and practices relating to risk within own role capacity
• Demonstrable previous experience in a client servicing role relating to commercial property or real estate
• Followed instruction with efficiency working to TOM (Target Operating Model) targets
• Demonstrated rapport-building experience with colleagues
• Evidence of effectively prioritising risks to manage concurrent workflow
• Due diligence in administration and policy checks/processes
• Good knowledge of client market and insurance industry network
• Able to quickly grasp and interpret salient information
• Worked to deadlines and able to anticipate change
• Good client service focus
• Able to identify potential risks/issues and seek advice/consultation when required
• Due diligence and process driven to deadlines
• Risk aware in customer handling
• Proactive in customer-care
• Good communication and interpersonal skills
• Excellent planning and analytical skills
• Deals with ambiguity
• Accuracy and attention to detail
• Takes initiative when assisting team members
• Continually builds industry knowledge
• MS office proficiency
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.