Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?
As a full-time employee in the FIS University Program, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.
The UK program has a start date in September 2025 with a dedicated “Learning Week” where you will:
- Learn how to work within a corporate environment
- Learn about the exciting world of Fintech and the role FIS plays
- Hear from FIS leadership about their journey and participate in senior leader networking opportunities
- Build a network of your peers from across the organization
About the role
In this role, you will engage and maintain direct relationship with FIS’ clients in the debit, European Banking and Payment lines of business.
About the team
This role sits within the Client Service Management function, managing the interface to clients of FIS hosted services in Europe. The team has the responsibility to manage client engagement for the delivery of services, for the achievement of contracted service levels and for service quality. By applying a framework of governance across the FIS delivery and support organisation, the team ensures that responsibilities to clients are met consistently.
What you will be doing
Some of your key responsibilities will include:
- Supporting the client service management function to manage communications regarding
- service changes, incidents, and problems to clients
- Working with support and delivery functions, analysing, and resolving incidents, problems or
- known errors related to failures in hosted services
- Preparing internal and client facing service reporting
- Supporting internal governance activities including provision of reporting against key
- performance indicators, and reviewing these with internal support functions
- Providing a first point of escalation to clients
What you bring
- Bachelor’s degree in relevant field of study
- A confident communicator with strong interpersonal skills
- Highly organised, with attention to detail and an ability to multi-task
- Pro-active – willing to ask questions and put forward ideas
- Ability to build a network and comfortable interacting with a diverse group of stakeholders
- Proven teamwork skills combined with the desire and flexibility to learn and grow in a fast-paced environment
- Proficiency in Microsoft Office Suite
- A keen interest in financial technology - including payments technology and products, with a passion for building further knowledge in this area!
What we offer you
- A competitive salary and excellent benefits: Medical and Health, Well-Being, Lifestyle, and many more!
- Structured onboarding program with networking opportunities
- Performance and merit reviews during your first two years on the program
- Access to a virtual learning platform to support your professional development
- Participate in monthly workshops focused on Professional Skills and Competencies, FIS Business Knowledge, Technical Skills, Career Development, and the Future of Fintech
- Varied and challenging work to help you develop your business acumen
- Opportunity to build your knowledge of the broader commercial payments industry
- A supportive work environment built on collaboration, flexibility, and respect
- A fun, inclusive culture – we love having fun together as a team and do lots of things both virtually as well as in person!
