The Paid Social Assistant role is vital for ensuring the smooth running of all paid social campaign activity and client interaction (calls, meetings etc) on the account.
The role
They are responsible for supporting the Paid Social Account Managers, Account Directors and wider team for all internal and external comms and processes. They are here to learn, so use their ambitious and open mind to learn from both those around them and the ample opportunities to take ownership of campaign activation – from ensuring campaigns are launched to match the right media plans, to managing campaign status and optimisation action logs to ensure no deliverables are missed and all deadlines are hit. We know great thinking comes from everywhere in the team, so Assistants will be strongly encouraged to fully immerse themselves in the industry, meeting with media partners, networking with other teams around the agency and liaising with their peers on other accounts to learn what great looks like and spot interesting opportunities to solve paid social challenges on your account patch.
The Assistant will work at pace across a number of simultaneous paid social projects either within one account or more likely across multiple accounts. They will develop their experience of paid social account management as well as starting to understand the wider paid social strategy and planning process across. Further they will work closely with other channel teams, strategists and external agencies to ensure the smooth delivery, activation, reporting and optimisation of campaigns for clients.
We welcome new joiners from all backgrounds; you can be freshly graduated, straight out of college, fancying a career change or just looking for a new opportunity!
Job description
- Support the campaign activation process across the account, from campaign builds to activation and optimisation
- Capturing of actions from calls and meetings to ensure clarity on owners and deadlines
- Building relationships with clients and media partners to aid in understanding the clients’ paid social requirements and the capabilities of our paid Social partners to help solve problems
- Maintain account files and documentation
- Gather paid social specific market and media research, and compile competitive reports
- Work closely with senior members of the performance team and account teams to develop and maintain media plans
- Format, proof, and prepare PowerPoint presentations as needed
- Support the AMs and ADs in all forms of finance booking and reconciliation as required, including updating PO trackers etc
- Monitor and reconcile client/vendor billing
- Report on campaign pacing, performance and optimisations as needed on platforms such as LinkedIn, Meta, X, and Tiktok
- Supporting the account leads and/or the wider agency leadership team with projects as required, including new business pitching, presentations, product development and award entries
- Immerses self and team in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows client’s products inside out and applies this knowledge to deliver innovative, ambitious client plans and service
The key behaviours
- Curious, engaged, passionate and eager to learn about your clients and the media industry
- Ability to multi-task across multiple workstreams and/or accounts as required
- Ability to support campaign activation from start to end
- Manage multiple stakeholders - from internal teams, to media partners and of course clients
- Extremely well organised, ensures that deadlines are met, calls and meetings are on time, meeting notes are captured and circulated etc
- Takes on challenging projects/problems and works with the team to find solutions
- Isn’t afraid to work independently or as part of a team to complete projects in the best possible manner
- Spots potential opportunities for new paid social tactics to take to AMs or the wider team for potential future testing on plans
- Sees patterns in data, understands what it means and can translate it into optimisation recommendations to improve performance
- Knows who their broader stakeholder group are and ensures they are kept informed
- Creates helpful client and media partner proposals on a range of topics, not just their own brand / area / expertise
The key skills & experience
- Passion for the media industry
- Strong analytical and problem-solving skills, with solid mathematical understanding
- Detail-oriented and organized
- Excellent written and verbal communications skills
- Strong computer skills (Microsoft Word, Excel, Outlook, and PPT) and ability to adapt to/learn new technologies
- Ability to multitask and prioritize
- Creative and willing to contribute to brainstorming/strategy sessions
- Positive, professional, enthusiastic, and team-oriented attitude
- Related internship/job experience is a huge plus if no previous experience
- Experience implementing & optimising paid social campaigns across multiple platforms, with a focus on Meta, LinkedIn, TikTok, Twitter. Sprinklr & Mediaocean experience is a plus
Additional information
Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.
Inclusion and diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
About our benefits
We offer everything you would expect from a large company – like 25 days’ holiday plus your birthday off – and a few additions, like 2 paid volunteering days each year to support charitable causes and 3 wellness days per year.
We also provide pension contributions, life assurance, private health care, income protection, critical illness cover, travel season ticket loans, a cycle to work scheme, free eye tests and a whole host of great local and national discounts from leading retailers that you’ll have access to as an employee. You'll have a hybrid working schedule where you can flex your start and finish times.
