We are currently looking for an IT service desk analyst to join our friendly IT team based at our Peterborough office. The main purpose of the role is to provide 1st and 2nd line support for the business including network, hardware, line of business applications and telecoms. You will also support internal communications and troubleshooting, whilst keeping up to date with current technologies.
We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on!
Overview of IT
As an IT Service Desk Analyst, you'll report to the IT Service Desk Manager and work alongside two additional 1st/2nd Analysts and two 3rd Line Senior Escalation Analysts. Our IT department, headquartered in Peterborough, encompasses various teams such as the IT Systems Team, Application Training, IT Assets, and Centre of Excellence. You'll have the opportunity to engage with these teams, gaining valuable insights into their functions and daily responsibilities. Join our small, friendly, and dynamic team for an enriching experience.
Main tasks
Helpdesk support
- Provide in a professional manner telephone and email 1st/2nd line support, recording, fixing and escalating to third party hardware and software providers as necessary.
- Follow through with appropriate fix or fixes as advised, whilst keeping the user informed until incident resolution.
Desktop support
- Assisting all users with Microsoft Office 365 and Microsoft Windows operating systems.
- Diagnosing and resolving hardware faults in the case of hardware/software failures, including coordination with third-party vendors if necessary.
- Supporting printing, integrated photocopier, and scanning functionalities.
- Imaging/reimaging PCs and laptops as required.
- Managing user accounts in Active Directory.
Software support
- Deliver Microsoft Office support to all employees as required.
- After training, offer first and second-line support for the firm's specialised applications.
This job description is not exhaustive and may be required to undertake additional duties from time to time to ensure the smooth running of the IT department. Full training will be provided.
What will it take to be successful?
You will need a professional and positive attitude with the ability to provide concise and knowledgeable helpdesk support. You will have the ability to stay calm and work methodically and accurately when under pressure, whilst maintaining excellent time management.
