We're looking for a detail-oriented Ops Intern to manage the delivery of our customer’s trips. As our Ops Intern, you’ll coordinate and deliver our trips once booked, from checking tickets and passes, to finalising Journey Guides and calling hotels. You’ll be fantastic at time management and multi-tasking, working through a pipeline of tasks to get trips ready for departure and reacting to pre- and post-trip disruption, collaborating with our Routing team for more complex fixes and with our Customer Support and Concierge teams for customer communications.
Our ideal candidate will have operational experience and a passion for a more sustainable travel landscape. You’ll have a proactive, problem-solving mindset, ready to tackle operational challenges. We’re looking for someone who believes in our mission of making flight-free travel a mainstream choice. This role would suit someone with superb attention to detail who can organise their own time, remain focused, plan ahead and anticipate the needs of our customers and the wider team.
We help holidaymakers love their journeys
We're not just another travel company – at Byway, we're pioneering 100% flight-free holidays with Journey AI, the world’s first tech for journey-based trips. We’re a certified B Corp committed to making flight-free travel mainstream. Since our inception in March 2020, we've booked 7,000 travellers onto unforgettable holidays, with 97% of five-star reviews. We’re growing 3x YoY and are regularly featured in the press, including the Guardian, BBC, and New York Times.
Your key responsibilities
- Prepare comprehensive Journey Guides that enrich our customers' travel experiences
- Perform thorough pre-departure checks and provide a clear handover to the In-Trip Support team
- Collaborate with our Routing, Ticketing and sales teams to align ticketing options with our unique travel experiences and devise alternatives for disrupted journeys, ensuring seamless travel for our customers in a cost-effective manner
- Communicating with hotels and accommodation suppliers to ensure customers’ requests are being met
- Share constructive feedback regarding Ops processes to improve user experience over time
What we’re looking for
- Experience planning and booking overland travel, whether in a professional or personal capacity and a willingness to learn and develop expertise to align with Byway practices
- An exceptional eye for detail with quick thinking, agility and creativity in problem solving
- Excellent communication and interpersonal skills, capable of working well with our team
- An ability to make decisions that maximise customer enjoyment while operating within company guidelines
- Operational skills and experience, with a demonstrated ability to confidently work through a pipeline of tasks and deliver great results to time and budget
What would be great but isn’t required
- Experience working in the travel sector, especially in areas like sustainability or flight-free travel, would be a plus.
- Fluency/proficiency in French, Italian, Spanish and/or German
What we offer
- £27,500 pa, pro-rated for a seven-month internship
- An annual autumn Away Day and monthly socials in London
- One cost-price Byway holiday per year and agency rates with Eurostar for you and your family/friends
- Remote-first, flexible working:
- 20 days wherever: work when you like and where you like for most of the month - we’ll fund a day a week in a coworking space
- 2 days together: join our team in the London office two days each month (a couple of exceptions per year is fine!)
How to apply
Please apply here with your CV and a short covering letter. We're more interested in your covering letter than your CV.
We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
The process
If we like your application, we'll schedule a 15-minute call for you and Andy (Ops Executive). After that, there's a short take-home scenario followed by an interview with Maria (Ops Team Lead). The final stage would be a top-grade interview, which would be with Claire (Head of Ops) or Ellis (Ops Lead) and a member of our senior leadership team. If that's great, we move to job offer and 360 references!
We offer flexible scheduling for our multi-stage interview process and are open to adjustments based on candidate needs.
