We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.
It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you’d like to be a part of, we’d love to meet you.
Come and work #LikeABosch at Worcester Bosch.
Job description
Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.
Kickstart your career with us during your placement year in 2025! Our internships are more than just a job; they’re an opportunity to immerse yourself in a World-renowned brand that offers personalised support through mentorship and career guidance, encourages collaboration by working on team projects across different departments, and promotes community involvement through volunteer programs and local initiatives where you can make a real difference.
As a Resource Planner Intern, you will play a vital role in enhancing our Contact Centre operations. You will be at the heart of resource planning, ensuring our Customer Service Advisors are equipped to deliver exceptional service while gaining valuable hands-on experience in a fast-paced environment.
In this role, you will be responsible for
The placement will focus on supporting administration tasks within the department, including, but not limited to:
- Resource Scheduling & Planning: Help ensure we have the team in place to meet customer demand effectively.
- Support the Contact Centre Team: Collaborate with advisors, team leaders, and supervisors to maintain seamless workflow.
- Data Analysis & Reporting: Monitor and analyse call volumes and service levels to optimise resource allocation.
- Real-time Queue Management: Continuously adapt resources to enhance the customer journey and ensure they receive seamless support at every step.
- Work Independently & as Part of a Team: This role involves a mix of working on your own and contributing to team efforts, giving you the flexibility to manage tasks independently while still being a key part of the team.
- Personal Development: Take advantage of mentorship opportunities and training sessions to build your skills in resource planning and data analysis, setting yourself up for future career growth.
Interested? Upload your CV and a Cover Letter today!
Qualifications
Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.
Our ideal candidate must have
- Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.
Our ideal candidate should have
- Work well independently and as part of a team, with a proactive approach to completing tasks and supporting team members.
- Be detail-oriented, ensuring accuracy in forecasting, scheduling, and reporting.
- Have strong Organisation skills, able to manage schedules and prioritise tasks in a fast-paced environment.
- Be proficient in Microsoft Office (Excel, Word, PowerPoint) and capable of handling data analysis and reporting.
- Possess good communication skills, with the ability to effectively liaise between advisors and management.
- Demonstrate interest in data analysis or workforce planning; previous experience with planning tools or software is a plus, but not required.
- Have a customer-focused mindset, with an understanding of how effective resource planning contributes to customer satisfaction.
Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.
Additional information
Deadline for Applications: 17th January - Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Expected Start Date: July 2025 - Please note that this date is advisory and can be flexible within reason.
Contract Duration: 1 year
Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunch break
Working with us comes with the following benefits
- 20 days annual leave per year plus bank holidays
- Access to the Perkbox Benefits platform
- Discounts on products from across the Bosch Group
- Enhanced pension contributions
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Policy to support growing families
- Health & well being support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- And more!