We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.
It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you’d like to be a part of, we’d love to meet you.
Come and work #LikeABosch at Worcester Bosch.
Job description
Join us for your placement year in summer 2025! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.
Worcester Bosch are the UK's top-rated heating brand and we believe in the power of warming people’s lives. Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050. Sustainability is at the heart of everything we do.
We are looking for motivated, talented individuals to join our 1800 strong team. We have opportunities spread across our two sites in Worcester and Clay Cross, as well as in the field nationwide.
In this role, you will be responsible for
- Utilise product availability to plan delivery of customer orders on-time and in-full
- Coordinate and communicate with customer planners and warehouses to achieve successful practical delivery of orders by: review and question orders for anomalies, book delivery slots at customer warehouse location, provide pre-delivery advice
- Answer customer queries to ensure the customer service level is maximised by dealing with issues and resolving within adequate time.
- To liaise with Production Planning, Transport Team and Order Processing Team in ensuring all customer requirements are met.
- Monitor and report daily on key departmental performance indicators.
- Accurately process all customer commercial orders
- Resolve and escalate any issues that may arise
- Continuously improve processes
Interested? Upload your CV and a Cover Letter today!
Qualifications
Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.
Our ideal candidate should have
- The ideal candidate should have good attention to detail, excellent communication skills with the ability to effectively communicate across all levels of the business and externally, excellent customer service with an ‘above and beyond’ mentality, strong analytical skills, and the ability to work as part of a team and independently. Most importantly, you must be able to take responsibility and be accountable for processes within the role.
Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.
Additional information
Deadline for Applications: 3rd of January - Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Expected Start Date: July 2025 - Please note that this date is advisory and can be flexible within reason.
Contract Duration: 1 year
Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunch break
Working with us comes with the following benefits:
- 20 days annual leave per year plus bank holidays
- Access to the Perkbox Benefits platform
- Discounts on products from across the Bosch Group
- Enhanced pension contributions
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Policy to support growing families
- Health & well being support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- And more!