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  4. Communications Coordinator (Twilight Shift) Stoke-on-Trent 2023
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A Communications Coordinator who will be responsible for implementing the delivery of large-scale, targeted marketing campaigns across both the Sports and Gaming products.

As a Communications Coordinator working on our new twilight shift, you will be tasked with the delivery of multi-channel marketing campaigns, to targeted groups of customers across our global Sports and Gaming products.

Working in a small team, you will assist in the maintenance of marketing schedules to ensure the department can effectively meet the needs of our stakeholders and their marketing campaigns. Full training will be provided, allowing you to become an expert in the use of our marketing communications tools.

This week on week off role involves working seven shifts Monday to Sunday, followed by seven days off. A typical twilight shift will start at 14:00 and finish at 01:30, however flexibility may be required during major sporting events.

Preferred skills and experience

  • Proven ability to quickly grasp new concepts and tool functionality.
  • Keen eye for detail and exceptional organisational skills, with the capacity to work quickly and accurately to tight deadlines.
  • Highly adaptable in environments where requirements can change at short notice.
  • Exceptional organisation skills and the ability to work independently as well as part of a team.
  • Operationally minded with the ability to work effectively in process-driven environments.
  • Excellent Microsoft Excel knowledge and problem-solving skills.
  • Previous experience of using marketing communication tools is advantageous but not essential.
  • Ability to stay calm under pressure and undertake multiple tasks at the same time.
  • Strong communication skills, both written and verbal.

Main responsibilities

  • Sending Push Notification, Email, Web Message and SMS marketing communications to customers.
  • Creating and maintaining global marketing schedules.
  • Liaising with other Marketing teams and Stakeholders across the company to ensure content is created and processed in line with agreed deadlines.
  • Generating recipient lists, ensuring they are correct and compatible with our communication tools.
  • Filtering data to create targeted groups of predefined customers.
  • Testing customer communications in order to quality control and safeguard against errors.
  • Assisting in the creation of processes to ensure a high standard of output is consistently maintained.
  • Reporting on marketing campaigns to provide send figures and other required analysis.