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The Global Servicing Group (GSG), and Travel & Lifestyle Services (TLS) are two of our company’s largest divisions, making up over 50% of the American Express business, with employees in 25 countries across the world.
GSG delivers outstanding customer care to card members, corporate clients, and merchants around the world, while providing premier fraud protection and driving revenue growth for the company.
TLS serves American Express Global Card Members with a full range of travel and lifestyle support, from trip planning and booking, to improving the broader travel experience and procuring premium experiences. This could be seats at the chef’s table to planning a wedding ceremony that includes a private helicopter tour into the Grand Canyon!
Our service is an award-winning driven differentiator and is at the heart of our company’s vision. Our passion for attracting and retaining outstanding talent is what makes us stand out as an employer of choice.
The role
If you’re passionate about making an organization run more smoothly and efficiently, Customer Service and Business Strategy at American Express could be an ideal opportunity for you. Depending on your background and interests, you could be involved in conducting systems and efficiency analysis, implementing cost control measures that help improve the services we deliver to customers or shaping the future servicing strategy for various American Express products.
What type of work can you expect to do in Customer Service and Business Strategy at American Express?
- Evaluate global processes and systems for opportunities to reengineer and transform our business operations
- Lead, partner, and collaborate closely with diverse customer groups, such as Technologies and Marketing, to deliver project implementation and successful outcomes
- Leverage project management skills and principles to keep projects on schedule, within budget, and on time
- Analyse data with analytical, statistical, and optimization techniques to identify insights, opportunities, relationships, and quantify/measure results
- Present your project to senior leaders in our organization
Talent Attributes & Skills/Experience Needed
- Effective interpersonal skills – ability to collaborate and be a great teammate
- Excellent communicators – with the ability to explain complex concepts in a simple and easy to understand manner
- Strong problem solvers and project managers
- Background and interest in both qualitative and quantitative analysis
- Demonstrated curiosity about Strategy/General Management
- Experience applying Agile/project methodologies is a bonus
Educational Requirements
Currently enrolled in an MBA programme with a graduation date between December 2022 and July 2024
About AMEX
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.
Join #TeamAmex and let’s lead the way together.
