Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems.
With over 10,000 people providing services across six continents, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Our senior leaders, and their teams, leverage A&M’s restructuring heritage to help companies act decisively, catapult growth and accelerate results. We are experienced operators, world-class consultants, former regulators and industry authorities with a shared commitment to telling clients what is really needed for turning change into a strategic business asset, managing risk and unlocking value at every stage of growth.
The team and role
The A&M Insight Center is the rapidly growing research and benchmarking arm of Alvarez & Marsal. The mission of the Insight Center is to provide our professionals and our client executives with highly relevant, industry specific, actionable, fact-based insights derived through our proprietary benchmark and research studies on a global basis. The Insight Center supports client work and business development projects with an ever-growing toolbox of products, including custom benchmarking and research studies and targeted subscriptions and resources.
The Insight Center also manages the firm’s multi-million dollar research subscription portfolio that encompasses over 200 subscriptions. The Insight Center is responsible for full life-cycle management of these contracts: negotiating renewal terms, allocating and paying invoices, and responding to inquiries about both current and new subscriptions. The Insight Center is looking for a strong performer to join the team to manage all aspects of the firm’s research subscriptions. This is a 6 months fixed term contract with hybrid working in London.
Responsibilities
Administrative responsibilities of the firm’s research subscription portfolio such as
- Invoices – Allocate invoices using the agreed upon allocation model, obtain approval, and submit to Accounts Payable; track payment status to ensure payment terms are met
- User Management – Execute user adds and drops via the vendor or self-service platforms
- Practitioner Inquiries – Respond promptly to subscription questions (e.g. can I get access, do we subscribe to it, who has access, what is the cost, etc.) from A&M stakeholders from all divisions and across all levels (Analysts to Managing Directors)
- Vendor Inquiries – Field communication from potential new vendors; respond to current vendor inquiries about payment status, usage, etc.; facilitate communication between current vendor and subscribers
- Administration – Capture contract, invoice, subscription, and subscriber information in Salesforce
Strategic responsibilities of the firm’s research subscription portfolio such as
- Renewals – Track upcoming subscription renewals and communicate with current subscribers and divisional leaders to ascertain continued interest; negotiate with the vendor to obtain the most advantageous contract terms; work with A&M Legal on contract execution
- Provide divisional leaders with subscription cost budget guidance
- Identify cost-effective alternatives for subscriptions and work with divisional leaders and stakeholders to vet
Qualifications
Bachelor’s degree, with some professional work experience
The ideal candidate will possess strong skills in
- Customer service; experience in a professional services setting is a plus
- Organization, prioritization, and attention to detail; ability to deliver high quality results, often in a time-constrained environment
- Written and oral communication
- Problem solving; use creativity to think of “outside the box” solutions
- Flexibility/adaptability; not afraid of some uncertainty
Other valuable skills and experience
- Knowledge of and experience with research subscriptions (e.g., CapIQ, Bloomberg) and Salesforce
- Intermediate knowledge of Microsoft Excel and PowerPoint
- Project management and/or leadership experience
