At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team
Allstate is one of the largest car and home insurers in the US, serving more than 16 million households and earning over $35 billion in revenue annually. We’re also widely recognised as one of the best places to work in Northern Ireland.
At Allstate NI, we believe it’s more than just a job. We believe in allowing our people to choose the direction of their careers. It’s about you, your future and where you want to get to.
Opportunity is the hallmark of the Allstate career experience. We invest heavily in our employees, offering long term career development, personal growth and investment in new technologies. Every day is different, with new ideas, challenges, and rewards — no matter which team you join.
We believe that inclusive diversity is crucial to creating a culture of mutual respect where the strengths and talents of each individual are recognised. We like to leave things better than we found them and deliver results. We do all of this while having fun and exploring personal passions.
At Allstate we’re on a mission to use data, math and machine learning to directly shape every aspect of how we operate. Of course, when working with hundreds of millions of data points, computer science and programming also play an essential role.
Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.
Your Role in the Team
We have (12 month) year-in-industry placement opportunities starting in summer 2024 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking).
If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you.
Key Responsibilities:
- Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing
- Deliver support services that employees are eager to use – support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice
- Support mobility devices such as company mobile phones (Android, iOS), iPad
- Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations
- Provide personalized incident management for ticket creation, engineering engagement, escalation and direction – be a single point of contact for communication status
Applicants should have knowledge of and keen interest in IT Infrastructure to include
- PC – Windows and Apple Mac
- Mobile phone – Android/iOS/Windows
- Conferencing – video/audio with emphasis on Zoom and Microsoft Teams
- Collaboration tools – Teams, SharePoint Online
- Possess strong communication and interpersonal skills.
Essential Skills
- All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
- Expecting to complete your second year of a computing-related degree course by the end of June 2025 (or the third year for relevant IT degrees).
- You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application.
- As part of this role, you will be required to be in either our Belfast or Derry/London-Derry Office 5 days a week.
Desirable Skills
- A clean driving license and access to a vehicle is desirable but not essential.
Should we receive an unprecedented level of applications, we reserve the right to heighten our shortlisting criteria.
Placement students who successfully complete their one-year placement with Allstate Northern Ireland may be made conditional offers of permanent employment with Allstate at the end of their placement. These positions will commence post-graduation and will be communicated separately.
