Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission is to make the impossible possible to realise your dreams.
Duties
- Respond to enquiries from agents and clients within time limit and in a professional manner
- To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date all times.
- Prepare contracts and ensure maximum conversion of all business taken
- To conduct show-rounds for existing bookings and for new clients in a timely and professional manner
- To meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager
- To work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
- Ensure client receives a detailed event order in advance of their event
- Produce and distribute weekly sheets listing forthcoming events
- Receive feedback from the client during and after the event and resolve any client disputes and complaints in a professional manner and within guidelines issued
- Ensure accounting procedures are adhered to at all times, obtain prepayments, reconcile and check final invoices and send to the client
- Update & maintain sales contact lists and account information in Anais
- Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
- Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans.
- To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required
- Systems used: Delphi.fdc, Opera, ANAIS, Lanyon
Customer Relations
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
- Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’
What's in it for you
- Competitive salary
- Extra annual bonus
- Entitle of 28 holiday days (bank holidays included)
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Free Bonus Breaks Voucher
- Friends & Family Rates
- Eye Test Vouchers.
- Opportunity to grow within your property and across the world!
- Friendly working Environment
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21
